Enabling Cross-Domain IT Management Software & the ITIL Processes
Many IT organizations are beginning to formalize the service management processes they want to follow. The IT Infrastructure Library®*, or ITIL, is a great place to begin best practice Service Management process implementation.
While IT shops have always delivered services, adopting a formal Service Management practice can provide many benefits that include improved quality of service and customer satisfaction, better motivated staff and enhanced productivity, increased IT adaptability, and lowered TCO. However, companies adopting Service Management processes struggle at the IT line management level with the "how-to" part, especially when it comes to the actual solutions needed to address what are inherently cross-domain management issues.
BalancePoint provides the cross-domain IT management software functionality required to obtain best-practice Service Management across applications, servers, and storage. BalancePoint delivers the performance service level monitoring, cross-domain troubleshooting, and application-to-infrastructure planning to support best practices in Service Level, Problem and Incident, Availability, Capacity, and Continuity Management.
To find out more please contact us.