Customer Support
In Relentless Pursuit of Customer Satisfaction
With increasingly complex infrastructure and exploding data growth, IT organizations are challenged to keep business applications running in a cost-effective manner. The addition of virtualization layers throughout the data center increases the difficulty of pinpointing the performance problems and balancing resources utilization. When you choose BalancePoint™ to address these challenges, Akorri can deliver the highest level of service and will work with you every step of the way to ensure success. Akorri has built its success on the strength of the relationships created with our customers who have come to rely on us for our virtualization, server, and storage expertise. In today's highly competitive marketplace, our customers expect the best support so that they may deliver the best service quality to their customers. To demonstrate Akorri’s commitment to quality and customer success, we offer a full range of services that do just that.
View our Working With Akorri Support Vignette.
Implementation Support
Whether you need to manage and troubleshoot servers, optimize your storage environment, plan a server consolidation and virtualization project, or supplement your internal resources to ensure timely, cost-effective implementation of your new Akorri BalancePoint products, Akorri offers the implementation services that match your skills and project requirements.
Online Knowledge Base and Self Service Portal
The Online Knowledge Base and Self Service Portal contain valuable tools and information to help you implement your solution. Your password protected login provides 24 hour access to:
- Knowledge Base
- Technical FAQ’s
- Product Docs
- Product Updates
- Technical Reports
Customer Support Center
Akorri Customer Support Engineers provide rapid responses when contacted via telephone (North America 1-877-277-2335, International +1 978-431-1320) or electronically via e-mail or a web support request. Callers have direct access to the Customer Support Center and a formal and automated Executive Level Management Escalation Process keeps everyone informed.
Software Updates
Akorri software updates include both software maintenance releases and updates. Installation and upgrade support can be provided through the Customer Support Center.
Commitment to Standards and Multi-Vendor Support
Akorri is an active participant with the Storage Networking Industry Association (SNIA) and fully compliant with their standards. Additionally, Akorri has worked with industry leaders for operating systems, adapters, networks and software to develop a strong partner ecosystem.
Dedicated to Helping You
Akorri’s dedicated team of experienced data center experts can help you gain a competitive advantage and the confidence to focus on your core business objectives. As an integral part of the total infrastructure solution, Akorri Customer Support helps you through every stage of your solution deployment and ongoing management.
Contact Support:
Online: Support Login
Email: support@akorri.com
Phone (North America & International): +1.877.277.2335
